Why is conflict management training important? Conflict comes in all shapes and sizes. Regardless of whether we enjoy it, dealing with conflict is a part of life. And how we handle conflict determines whether it is a positive or negative experience for us. To be successful at work, you must be able to effectively confront conflict head-on. If you don’t learn to master the art of managing conflict, you could risk hurting your career success, your personal happiness and even worse, the happiness of others who depend on you.