Dr. Rick Goodman's Blog | Leadership, Customer Service & Healthcare Speaker

5 Solutions for Being a Leader Who Matters

by Dr. Rick Goodman on July 4, 2019

All of us want to matter. All of us want to make a difference.… Read more...

Team Leaders Drive Engagement – and Here’s the Proof

by Dr. Rick Goodman on July 1, 2019

ADP, one of the world’s top human resources software companies, recently conducted an employee engagement survey. The results are, to put it bluntly, pretty grim. But there is also some valuable insight to be gleaned from them.

According to ADP, only about 16 percent of all employees say they are “fully engaged” in the workplace.… Read more...

5 Things to Ask When Choosing Your Next Keynote Speaker

by Dr. Rick Goodman on June 27, 2019

I freely admit that I’m biased here, but I truly believe that, as you plan your next conference or professional event, choosing the right keynote speaker is key.

Just ask yourself this: Whenever you’re considering attendance at a conference or seminar, don’t you take a few minutes to find out who’s speaking?… Read more...

How to Go from Solo Entrepreneur to Transformational Leader

by Dr. Rick Goodman on June 24, 2019

Following years in corporate America, you decide you’re ready to work for yourself. So, you start a business. You hustle. You learn as you go. You do good work. Your business booms! Pretty soon, you can’t keep up with all of the demands, so you hire someone.… Read more...

5 Reasons to Care About Employee Engagement

by Dr. Rick Goodman on June 20, 2019

What’s your company’s most valuable asset? It’s not a trick question. Your most valuable asset is your team. Simply put, any success you have is ultimately going to come down to the efforts and outcomes of your employees. So, it makes sense—it’s an important investment, you might say—to keep those employees feeling purposeful, happy, and appreciated.… Read more...

3 Myths That Can Wreck Your Hiring Process

by Dr. Rick Goodman on June 17, 2019

There’s a lot of received wisdom about the hiring process—a litany of “best practices” we’re all supposed to follow.

The thing is, that received wisdom isn’t always so wise. And the best practices? They’re not always very good.

You’ve got to be judicious, and to get the ball rolling, I want to highlight three common hiring myths that I believe do more harm than good.… Read more...

How to Deal with Workplace Productivity Killers

by Dr. Rick Goodman on June 13, 2019

Recently, someone told me something that was truly shocking. I was speaking with an HR professional, and she mentioned that, over the course of an average workday, most of us only have about three hours of truly productive time. And yet, we’re at the office for a full eight hours or more.… Read more...

Managing 4 Difficult Personality Types

by Dr. Rick Goodman on June 10, 2019

It takes all kinds.

You’ve probably heard that phrase before. And, you probably know how true it is. Take your professional team. Whether it’s tiny or its sprawling, I’m willing to bet that your team encompasses many different personality types.

And frankly, some of those personality types may be easier to get along with than others.… Read more...

How a Positive Culture Keeps Employees in the Fold

by Dr. Rick Goodman on June 6, 2019

I’m always reminding people that company culture is real, whether you can see it or not; whether you’re aware of it or not; whether you’re actively building it or just letting it happen by accident. Every company has a culture, and that culture has an impact on employee morale and engagement.… Read more...