Customer Service Excellence Program by Dr. Rick Goodman

Exceed Customer Expectations Every Time!

Change Management


Today with competition everywhere, the companies that survive and grow will be the ones that understand the importance of continually exceeding their customers expectation. This program would give you insight including tools and techniques to help your team exceed your customers expectations every time!

This Customer Service course will cover a wide variety of topics:


  • How to Understand the Four Personality Styles Customer Service Excellence training
  • The Smart Formula Your Game Plan for Success
  • The Five Levels of Customer Service
  • Understanding Your Customer
  • How to Create Memorable Moments with Your Customers
  • 10 Strategies for Creating Lasting Impressions

Who Should Attend this Customer Service Excellence Training:


  • Managers and Supervisors
  • HR Personnel
  • Help Desk
  • Staff
  • Frontline Staff
  • Administrative Assistants
  • Sales
  • Personnel
  • Customer Service Personnel
  • IT Professionals
  • Team Leaders
  • Front Desk Personnel
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