Communication Mastery Training Program by Dr. Rick Goodman
Communicate Effectively to Perform Your Job More Efficiently and Confidently
Communicating effectively will bolster your self-confidence by allowing you to recognize manipulative behavior and diffuse its effects. This training will teach you how to confront problematic behavior and how to effectively negotiate mutual solutions.
Through active participation in role plays and intensive group discussion, you will discover the causes of common misunderstandings with communication and solutions. You will begin to understand how to give and take positive feedback and how this can help to build and maintain winning relationships with people in your professional life.
Communication Mastery will enable you to deal with conflict and pressure situations without destroying the spirit of cooperation and teamwork necessary for a productive and functioning unit. You will be able to prevent emotionally charged situations and thereby steadily increase your effectiveness and the effectiveness of your team. Upon completion of this program, you will be able to perform your job more effectively, confidently, and comfortably.
Understand the philosophy of communication mastery.
Recognize the differences between assertive, aggressive, and manipulative behavior and minimize their effects on you.
Determine your assertiveness quotient and communication style with self-assessment exercises.
Familiarize yourself with non-verbal and verbal communication techniques to enhance your assertive communication skills.
Gain the courage to be assertive in the most appropriate and effective way.
Learn to express and accept disapproval and disagreement without opposition.
Learn to negotiate mutually beneficial relationships.
Become able to resolve conflict and pressure situations without destroying the spirit of cooperation.