Three Keys to Excellent Customer Service

by Dr. Rick Goodman on February 17, 2009

If you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following:

  1. They Listened to the Customer: How many times have you gone to a store or restaurant and asked for something specific, maybe it was just the temperature that you wanted your entrée to be served at and you felt that nobody was listening to you.
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Dr. Rick GoodmanThree Keys to Excellent Customer Service

How to Create a Successful Team

by Dr. Rick Goodman on September 24, 2008

The quality of your office is going to be determined by the quality of the team that assists you in providing health care to your patients. There are a number of things that she can do in order to build and strengthen your health care team.… Read more...

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Dr. Rick GoodmanHow to Create a Successful Team

Don’t Participate in the Recession!

by Dr. Rick Goodman on July 28, 2008

Every day more and more Americans are affected by the mortgage crisis in America, rising gas and food prices and the economy. Even in tough times the individuals that have a game plan for success not only survive but they also thrive.… Read more...

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Dr. Rick GoodmanDon’t Participate in the Recession!

Is Your Customer Service Losing You Money ?

by Dr. Rick Goodman on April 12, 2008

I have a favorite market that like to shop at when I’m looking for fresh meat or fresh seafood, and it’s right around the block from my house. I’ve been there on a number of occasions when I was served by a gentleman who obviously did not want to be there.… Read more...

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Dr. Rick GoodmanIs Your Customer Service Losing You Money ?

Lobsters and Leadership in the State of Maine

by Dr. Rick Goodman on June 13, 2007

For the third time in as many months I’ve had the pleasure of working with some of the top leaders in the state of Maine.The people of the State exhibit a hands-on leadership quality that we all should embrace. They are friendly, involved and on top of things.… Read more...

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Dr. Rick GoodmanLobsters and Leadership in the State of Maine