How to Deal with Workplace Productivity Killers

by Dr. Rick Goodman on June 13, 2019

Recently, someone told me something that was truly shocking. I was speaking with an HR professional, and she mentioned that, over the course of an average workday, most of us only have about three hours of truly productive time. And yet, we’re at the office for a full eight hours or more.… Read more...

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Dr. Rick GoodmanHow to Deal with Workplace Productivity Killers

How Leaders Can Set Better Goals

by Dr. Rick Goodman on January 14, 2019

We’re knee-deep into the New Year’s resolution season—the part of the year where many of us make goals for personal or professional self-improvement. Yet goal-setting itself is a learned skill, and it’s not necessarily one that comes easily to every business leader.… Read more...

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Dr. Rick GoodmanHow Leaders Can Set Better Goals

Losing Sales Reps—But Keeping Your Customers

by Dr. Rick Goodman on March 28, 2018

Great sales reps nurture real relationships with their customers—but what happens when that relationship is severed?

I see it all the time. A sales rep leaves the company, for whatever reason, and customers start getting antsy. They seize the opportunity to look for a better or cheaper product elsewhere.… Read more...

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Dr. Rick GoodmanLosing Sales Reps—But Keeping Your Customers

How to Build a Company Culture That Helps Customers

by Dr. Rick Goodman on December 1, 2016

Why is culture so important? Ask any given leader and the answer you’re going to receive—as likely as not—is that culture helps retain employees and create strong teams. That’s certainly true, and certainly important. But remember, culture isn’t just your set of internal values; it’s your external ones, too, the values you put on display for the world.… Read more...

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Dr. Rick GoodmanHow to Build a Company Culture That Helps Customers

5 Ways to Express Gratitude in the Workplace

by Dr. Rick Goodman on November 24, 2015

Thanksgiving Week is here, and I hope all of you are getting some much-needed time away from the office—but you know, the concept of thanksgiving isn’t just something that applies in our personal lives. It actually has a lot of workplace resonance, as well.… Read more...

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Dr. Rick Goodman5 Ways to Express Gratitude in the Workplace

Why Employees Leave in Waves (And How to Stop Them)

by Dr. Rick Goodman on August 21, 2015

On the one hand, the equation is pretty simple: Employees like to be at a company where they feel important and valued. They want to feel like they are able to use their talents and their time effectively, to really make an impact; and they like to feel like that effort is noticed and appreciated.… Read more...

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Dr. Rick GoodmanWhy Employees Leave in Waves (And How to Stop Them)

Leading an Employee Who Isn’t a Team Player

by Dr. Rick Goodman on June 9, 2015

You’re committed to building a work environment of collaboration and teamwork—a work environment in which all your employees work together to reach common goals. The problem is, you have one employee who simply doesn’t share your team mindset.

That’s where it may fall to you to step up and show some leadership—proactively working to bring that employee into the fold and instill in him or her the central fact that, in your business, teamwork is non-negotiable.… Read more...

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Dr. Rick GoodmanLeading an Employee Who Isn’t a Team Player